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Six service lines. Take one, or take the whole desk. Everything is delivered under a written scope with an agreed service level and weekly reporting.
A dedicated helpline, answered in your business's name, staffed by agents trained on your catalogue, your stores and your policies. Every call is logged against a customer record with a disposition, so you can see what people are actually calling about.
Structured outbound campaigns run against lists you supply and own. Scripts are approved by you before dialling begins, calls are placed within permitted hours, and every attempt carries an outcome code.
End-to-end operation of your official WhatsApp Business account on the WhatsApp Business Platform — from business verification and display-name approval through to daily agent handling of the inbox.
Operated strictly under Meta's WhatsApp Business Messaging Policy. See our messaging policy.
For businesses whose customers still prefer to place an order by talking to someone. Agents capture the order into your system, read it back for confirmation and hand it to fulfilment — with the same accuracy checks as your own counter staff.
We record and pass on orders. The sale, supply and any regulatory obligation attaching to the goods remain entirely with the client business.
One traceable route for every complaint, whichever channel it arrives on. Nothing sits unowned, and nothing closes without a recorded resolution.
The administrative load that quietly eats your team's week, handled by the same trained staff who already know your business.
On our name: "Order" refers to Service 04 above — the tele-order desk we operate for client businesses, capturing orders into their systems for their fulfilment teams. ChemistOrder does not run a storefront, marketplace or ordering platform of its own and is not a party to any sale.
ChemistOrder provides communication, customer-support and back-office services only. We do not sell, stock, dispense, distribute, import or advertise medicines, drugs, medical devices or any other regulated goods, and we do not offer medical, pharmaceutical or clinical advice. All goods are sold and supplied by our client businesses under their own licences and registrations, and all product information we relay is supplied to us by the client.
Named agents assigned only to your account, working your hours in your name. Billed per seat per month. Best where volumes are steady and product knowledge matters.
A pooled team handling your queue alongside others, billed per call, per message or per order handled. Best for seasonal or unpredictable volumes.
A fixed-scope outbound campaign, data clean-up or survey with a defined list, timeline and deliverable. Billed as a one-time project.
All engagements are on a written agreement. GST is charged at applicable rates under GSTIN 10ACXPR3923L1Z5.
Send us your weekly call and message volumes and we'll come back with a scope, a staffing plan and a price.